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Post by jgpncll on Mar 31, 2012 17:41:50 GMT -4
I don't get it. He buys a clone and than complains about buying a clone. I have bought both clones and Align products, for me the clones have worked out well for my type of flying. You always have some issues to work out on the clones and anything else for that matter. As for the costumer service where else can you get that with a clone When I purchased the Kit I was not aware it was just a clone and was told/read that it was an upgraded 550 that shared some parts with the Align 550. I'm not disagreeing with anyone about the customer service. It is by far above any other dealer. I thanked Cliff for what he did and told him that no matter what happened I would never be contacting him again. I am not one to ask for something for nothing but when a part has an obvious structural failure I will contact the supplier and tell them what happened and what I think. He took it upon himself to ship me replacement parts, which I did thank him for. I am happy with my Chaos/Align(or what I call it, Chalign) now after replacing the questionable parts. My post above was mainly aimed at you all know who. I was getting sick of pretty much nothing being stated/typed in this thread by him but trying to blame a failed Chaos part on improper assembly. Simple as that.
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Post by badchopper on Mar 31, 2012 19:13:07 GMT -4
When I purchased the Kit I was not aware it was just a clone and was told/read that it was an upgraded 550 that shared some parts with the Align 550. I am happy with my Chaos/Align(or what I call it, Chalign) now after replacing the questionable parts. My post above was mainly aimed at you all know who. I was getting sick of pretty much nothing being stated/typed in this thread by him but trying to blame a failed Chaos part on improper assembly. Simple as that. @jgp, are you really expecting everyone to believe that you did not know the Chaos is a clone...hahahaha. I mean come on now, I think you can come up with a better one than that. I have now flown mine about 50 times and had not one problem with it. The only thing I had to do from the build was what has already said on here and those few things were minor issues. If I recall, you purchased yours as a bare frame and added a bunch of cheap electronics from HK. I am actually alittle surprise in some of the electroincs you have choosen b/c you sound like a person who knows what they are doing but "Turnigy servos"? Really? For a 550??? Also, replacing all the questionable parts as you have stated was not needed in my opinion. My 550 flys great w/o any upgrades or replacement parts from Align. I personally had plenty of parts that I needed to be replace on my Trexs I had over the years. Lastly, seems like all dr. evil did was try and help you. He has a great forum here and everyone is super supportive and friendly. Don't need someone like you coming on here and trashing it thats for sure.
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Post by mattox on Mar 31, 2012 19:30:52 GMT -4
I think everyone has said there peace and this should be left alone for now on. we are here to help and enjoy the hobby together.
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Post by jgpncll on Mar 31, 2012 19:50:16 GMT -4
When I purchased the Kit I was not aware it was just a clone and was told/read that it was an upgraded 550 that shared some parts with the Align 550. I am happy with my Chaos/Align(or what I call it, Chalign) now after replacing the questionable parts. My post above was mainly aimed at you all know who. I was getting sick of pretty much nothing being stated/typed in this thread by him but trying to blame a failed Chaos part on improper assembly. Simple as that. @jgp, are you really expecting everyone to believe that you did not know the Chaos is a clone...hahahaha. I mean come on now, I think you can come up with a better one than that. I have now flown mine about 50 times and had not one problem with it. The only thing I had to do from the build was what has already said on here and those few things were minor issues. If I recall, you purchased yours as a bare frame and added a bunch of cheap electronics from HK. I am actually alittle surprise in some of the electroincs you have choosen b/c you sound like a person who knows what they are doing but "Turnigy servos"? Really? For a 550??? Also, replacing all the questionable parts as you have stated was not needed in my opinion. My 550 flys great w/o any upgrades or replacement parts from Align. I personally had plenty of parts that I needed to be replace on my Trexs I had over the years. Lastly, seems like all dr. evil did was try and help you. He has a great forum here and everyone is super supportive and friendly. Don't need someone like you coming on here and trashing it thats for sure. The Turnigy servos had 2 flights on them and I already had purchased the MKS servos for it. The 3 turnigy servos that were on it for 2 flights were the only electronics from HK. It has MKS servos on cyclic, Align DS650 rudder, Hobbywing 100A ESC, Mikado VBAR 5.2 pro and Viper motor Not exactly cheap electronics in my opinion(except for the ESC).
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Post by supercopter on Mar 31, 2012 22:21:11 GMT -4
Reading on the helifreak forum, looks like its also discussed over there. The thing that gets me is it was explained clearly, this was a first run, issues were found, RCA has put the 550 on hold until they are completely solved. JGP was in my opinion has been completely compensated for the defects, but lets keep in mind here, the next revision or shipment of 550's im sure will have all these issues resolved. So when we talk about anyone buying these in the future, im pretty sure many if not all of these upgrades JGP has put into his kit will not be necessary. Not exactly sure why were still talking like RCA is still selling these kits / first run.
JGP wrote : For anyone that is considering purchasing a Chaos helicopter I would strongly recommend that you consider the cost of replacing poor/faulty parts with quality parts. In the end you will end up paying the same price or less without all of the headaches of finding out the hard way that you purchased a CHEAP CLONE.
Come on now, we know these issues are being worked out, and JGP, you have not been out of pocket for this from what I understand. So dont try and tell me about the value etc. / just might as well get an align route.
I have said this before and ill say it again. I wont buy an align because I dont want their electronics! Align made a bad marketing decision when they force people to buy the super combo kit.
Again, what if you all ready have a motor or esc, servos, or want to put a specific servo in. There are reasons to buy and align and there are reasons not to.
As far as a regular chaos kit, ok, i may wind up upgrading about 20-40 $ worth of parts. Big deal.
Anyhow RCA has identified the problems, taken the product off the market until they are resolved. Good job on their part!
In a age where web sites are constructed over night with no phone numbers, and companies are so big they could care less about people being out of pocket, lets try and understand stuff like this happens and its unfortunate they had a bad batch. Thats basically what it is. I like RCA because there good people, they mean well, and are not out to rip people off. I just want to try and put a few things in perspective. Some things to think about guys.
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Post by Dr. Evil on Mar 31, 2012 23:22:16 GMT -4
Reading on the helifreak forum, looks like its also discussed over there. The thing that gets me is it was explained clearly, this was a first run, issues were found, RCA has put the 550 on hold until they are completely solved. JGP was in my opinion has been completely compensated for the defects, but lets keep in mind here, the next revision or shipment of 550's im sure will have all these issues resolved. So when we talk about anyone buying these in the future, im pretty sure many if not all of these upgrades JGP has put into his kit will not be necessary. Not exactly sure why were still talking like RCA is still selling these kits / first run. JGP wrote : For anyone that is considering purchasing a Chaos helicopter I would strongly recommend that you consider the cost of replacing poor/faulty parts with quality parts. In the end you will end up paying the same price or less without all of the headaches of finding out the hard way that you purchased a CHEAP CLONE. Come on now, we know these issues are being worked out, and JGP, you have not been out of pocket for this from what I understand. So dont try and tell me about the value etc. / just might as well get an align route. I have said this before and ill say it again. I wont buy an align because I dont want their electronics! Align made a bad marketing decision when they force people to buy the super combo kit. Again, what if you all ready have a motor or esc, servos, or want to put a specific servo in. There are reasons to buy and align and there are reasons not to. As far as a regular chaos kit, ok, i may wind up upgrading about 20-40 $ worth of parts. Big deal. Anyhow RCA has identified the problems, taken the product off the market until they are resolved. Good job on their part! In a age where web sites are constructed over night with no phone numbers, and companies are so big they could care less about people being out of pocket, lets try and understand stuff like this happens and its unfortunate they had a bad batch. Thats basically what it is. I like RCA because there good people, they mean well, and are not out to rip people off. I just want to try and put a few things in perspective. Some things to think about guys. +++1 on that brother!
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chaos666
PARK FLYER
RCA TEAM REP
About to build the Chaos 700 V2 prototype! :)
Posts: 59
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Post by chaos666 on Apr 1, 2012 18:01:53 GMT -4
I definitely did not think my experience with my chaos 600 would have opened up this heated of a conversation. I would definitely buy another chaos heli again. If this would of happened to me with an align heli I would have lost everything. The customer service i received was top notch. Although I have replaced a lot of the parts with align parts that was my decision seeing as align parts are a lot easier for me to get in Canada. In reality the only part I really needed to upgrade was the tail boom. Part of what makes this hobby fun is slowly customizing and improving our machines!
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Post by jeb1974 on Apr 2, 2012 17:23:29 GMT -4
I didn't buy the Chaos 550 because they wouldn't be in for a few months (probably to get the bugs worked out). Instead I picked a "genuine" Trex 550 3G. I hovered it once but the first time I took it to the field the ESC smoked, took out the AR7200BX Beast X receiver and I haven't had a chance to see if the servos still work. I've since replaced the ESC with a CC Ice 100 and a CC BEC pro and will probably have to buy a new beast x. It was pretty clear that it was the Align ESC,BEC that took everything out. Guess what my LHS did for me?.......nothing. I told him the problem then he ignored me for 20 minutes while helping other customers. Finally when I cornered him he said he'd call the distributor to see what they will do. That was almost 3 weeks ago and I haven't received a call. I guess he did offer to sell me the new BEC and ESC. Needless to say I won't be going back there again. I'd rather take a chance on a product that is arguably not as good as the original with a distributor/retailer that will stand behind their product. (I was careful to use the word "arguably" because no manufacture is flawless, even Align) So far the cost to me for Align's product failure is over $400 for 0 hours flying time. Obviously Align is a good product but like I said in the past, customer service is as important as the product itself. Looking back I wish I would have waited for a the Chaos. Ok, that's my rant. I feel better already.
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Post by Dr. Evil on Apr 2, 2012 19:36:59 GMT -4
I didn't buy the Chaos 550 because they wouldn't be in for a few months (probably to get the bugs worked out). Instead I picked a "genuine" Trex 550 3G. I hovered it once but the first time I took it to the field the ESC smoked, took out the AR7200BX Beast X receiver and I haven't had a chance to see if the servos still work. I've since replaced the ESC with a CC Ice 100 and a CC BEC pro and will probably have to buy a new beast x. It was pretty clear that it was the Align ESC,BEC that took everything out. Guess what my LHS did for me?.......nothing. I told him the problem then he ignored me for 20 minutes while helping other customers. Finally when I cornered him he said he'd call the distributor to see what they will do. That was almost 3 weeks ago and I haven't received a call. I guess he did offer to sell me the new BEC and ESC. Needless to say I won't be going back there again. I'd rather take a chance on a product that is arguably not as good as the original with a distributor/retailer that will stand behind their product. (I was careful to use the word "arguably" because no manufacture is flawless, even Align) So far the cost to me for Align's product failure is over $400 for 0 hours flying time. Obviously Align is a good product but like I said in the past, customer service is as important as the product itself. Looking back I wish I would have waited for a the Chaos. Ok, that's my rant. I feel better already. Jeb, thanks for sharing that and I do hope you get it all worked out. I know its fustrating to have something like that happen but no product out there is 100% perfect as you've stated. I sincerely hope you can get it all worked out with your LHS and put that bird back in the air soon. Good luck.
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Post by Dr. Evil on Apr 2, 2012 20:05:27 GMT -4
@jeb, I failed to mention that if you're not in a super hurry....the BW gyro will be available for purchase after this month's monthly contest is over so I am thinking between the 16th to the end of this month sometime you'll be able to purchase one. It should be around half of what you will end up paying for another BeastX, just a thought....not pushing you into buying the BW or anything.
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Post by ghostflyer1 on Apr 12, 2012 13:42:32 GMT -4
Yah Dr Evil, I am still working on the programming manual.
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