|
Post by Dr. Evil on Mar 14, 2012 10:09:21 GMT -4
Guys, this thread is being started for the convenience for anyone who may stumble across a faulty part either in a Chaos kit or anything purchased from RCA. Lets face it, I don't care what brand you buy out in the open market these days. Time to time you will come across some sort of issue due to quality control from the factories that makes these products or just simply mis-handled by the delivery man. I guess I am trying to say, nothing and no one is perfect....things happen. That said, here is the big difference! As many of you know, and for anyone who ever purchased anything from RCA. They back their products up 110%, thats right! When I say "110%", I don't mean "100%"...I mean 110%! Why do I say that?....well thats simple, what companies out there right now would replace your broken parts with no questions asked? What companies out there would go beyond what they need to do to satisfy their customers? How many companies out there would actually answer their phone and talk to you? Ok, you all get the point and have experience the customer services RCA provides. They will continue to provide everyone with the excellent services you all became to know and expect from them. To be able to continue this high quality of services, we're now ask to submit any issues if you should come across any on this thread and this thread only please so that it doesn't fill up any of the other threads in this forum. At some point I will attach a form you can use to summit your request for replacement parts to RCA. This will eliminate anyone trying to take advantage of just calling up for replacement parts due to an unfortunate crash not necessarily RCA's fault. Please note, this statement is not meant to point fingers at anyone but to get this out in the open so everyone understands the policies that RCA stands behind. RCA will always stand behind what they sell but its needed at this point to make alittle more of an evaluation before sending out replacement parts from this point on. As always, thank you for your support to RCA and your time and efforts here on the lounge.
|
|
|
Post by doc121 on Mar 14, 2012 11:26:21 GMT -4
Well said Dr. Evil! Although I'm not sure that 110% is quite high enough. I have never seen ANY place that stands behind their products like RCA. They are simply THE VERY BEST!!!
|
|
|
Post by Chris Reibert on Mar 14, 2012 11:39:33 GMT -4
+1 well said. I've been in th hobby since 1986 and Never, and I truly mean never have I seen someone stand behind their products do much. Ive thrown away countless amounts of helis in the past due to not being able to get support.
Thank you RCA for all you do for the modeling industry!
|
|
|
Post by Valkman on Mar 15, 2012 16:42:19 GMT -4
Wow this is a big step for any company and you have to be impressed. I have a couple of issues with my new 500 build.
The hole for the trust bearings on tail grip of my 500 is off center and causing the trust bearing to bind when I tighten it. Also my main gear is warped. Warped as in it looks like the hole is not center. When running and when you look form the side the gear goes forward and backwards and when you look down at the motor pinion the gear is tight then when you turn the head there is slack. I got no servo screws with my kit or washers for same. The screws that came with my servos were too small to use on the plastic servo nut. This was no big deal to me as I have a workshop but others may not and would cause a halt to the build.
|
|
|
Post by hammerhead on Mar 18, 2012 12:20:18 GMT -4
Hi all. I just received my new 600Pro kit last week. The build so far (till this morning) has been going great. I built the TT assembly this morning. As I did, I noticed that the tail boom mounts seemed a bit out of round where the tube slides into place. I had to install the tube as I put the halves together and clamp the tube in place while making sure the slot in the tube lined up with the key on the boom mount. I was careful to tighten the screws evenly to close the space between the halves equally. Almost made it. The left mount snapped around the end bolt. When it did, the bolt in front of it took all the load and the right mount now has a white check mark around the front bolt tab. The original order number is AB-8244. If you need pictures or for me to return the parts let me know. I did just place an order for a Scorpion motor yesterday, order #AB-8381. It hasn't shipped yet. Maybe you can throw he replacements in the box and send them together? Let me know what you need from me and I will take care of it right away. Also, do you make an aluminum boom that i can buy to replace the carbon fiber one? I am concerned about concealed damage I might have done to it. between over tightening to get the halves to come together and it letting loose unevenly, I dont trust it. I never owned a heli with a CF boom before. I was a little surprised at how thin and flimsy they are. Thanks.
|
|
|
Post by Dr. Evil on Mar 18, 2012 15:28:32 GMT -4
|
|
|
Post by hammerhead on Mar 19, 2012 21:07:39 GMT -4
Thanks. I spoke with Chris this morning. He said he was made aware of it yesterday and was already on it. They are sending a new one out today at no charge (and no hassels!) with another order I placed over the weekend. Very nice man he is. I am very happy with my purchases. I will be sure to tell everyone over at HeliFreak know. Thanks again. Jim
|
|
|
Post by Dr. Evil on Mar 29, 2012 8:32:48 GMT -4
Thanks. I spoke with Chris this morning. He said he was made aware of it yesterday and was already on it. They are sending a new one out today at no charge (and no hassels!) with another order I placed over the weekend. Very nice man he is. I am very happy with my purchases. I will be sure to tell everyone over at HeliFreak know. Thanks again. Jim Glad it got all worked out....
|
|
|
Post by moleculo on Jun 22, 2012 1:50:22 GMT -4
Well, I've yet to get my Chaos 500 off the ground. I was waiting for a tail replacement but the guy at the LHS said that he did not get any answer back from RCA about replacing it. when the tail shaft seized it delaminated the CF blades from the sudden stop, bent the TT, bent the tail boom, and stripped out the front umbrella gear. On top of that, I doubt I can get the driveshaft out without damaging the tail bearing.
Ugh.
|
|
|
Post by Valkman on Jun 22, 2012 5:44:53 GMT -4
Let me get this straight. You gave your heli to your LHS. They said they contacted RCA and when they said they got no reply they went ahead and installed their own parts and charged you? Is this right? Why did you not contact RCA? RCA or the Crew would have looked after you for sure. I am also confused as to what happened. Was it the TT that seized or the tail shaft? It sounds like you ment the tail shaft but why would you want the bearings when they might have caused the seize? Sorry if I seem stupid I'd just like to know the exact story. Anyway I'm glad your up and running. The 500 is a great bird.
|
|
|
Post by moleculo on Jun 22, 2012 11:24:54 GMT -4
I'm not up and running. I explained what happened on another thread, but I'll reiterate here. I put the kit together using all stock parts. as I would reach mid-stick there was a tail vibration that seemed to get worse as I approached lift off velocity. So I took the tail apart and weighed everything so that the opposing sides of the tail assy. was within .002. Well, there must have been a slight bend in the tailshaft that I didn't notice because when I hit idle-up, the shaft bent at a 45 degree angle, slamming into the control arm and effectively seizing the drive-train and causing the aforementioned.damage.
|
|
|
Post by Dr. Evil on Jun 22, 2012 11:33:05 GMT -4
I'm not up and running. I explained what happened on another thread, but I'll reiterate here. I put the kit together using all stock parts. as I would reach mid-stick there was a tail vibration that seemed to get worse as I approached lift off velocity. So I took the tail apart and weighed everything so that the opposing sides of the tail assy. was within .002. Well, there must have been a slight bend in the tailshaft that I didn't notice because when I hit idle-up, the shaft bent at a 45 degree angle, slamming into the control arm and effectively seizing the drive-train and causing the aforementioned.damage. Hey moleculo, sorry this had happened but just to clearify...did you say you org. brought it to your LHS for a fix and that they contacted RCA for the parts for repair? Please PM me your org. purchase info. and the parts needed for the repair.
|
|
|
Post by moleculo on Jun 22, 2012 11:57:13 GMT -4
pm sent.
|
|
|
Post by Dr. Evil on Jun 22, 2012 12:48:02 GMT -4
|
|
|
Post by Valkman on Jun 22, 2012 19:45:09 GMT -4
Wow. Fair play to you for controliing it. I never saw that before. It looks like you are sorted now so I hope all is good and you can enjoy it soon.
|
|